1. Information We Collect

We collect personal information to process your bookings, provide safe and reliable rentals, and improve our customer experience.

a. Information You Provide to Us

• Personal Identification: Your name, address, date of birth, and government-issued Driver's License.
• Contact Details: Email address and phone number.
• Driver Information: Driver's license details and driving history (if applicable).
• Payment Information: Credit or debit card details for transactions and deposits.
• Booking Details: Pickup/drop-off dates, vehicle type, and rental preferences.

b. Information We Collect Automatically

• Device Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on site, and navigation patterns.
• Cookies: Small files stored on your device to improve your browsing experience.

c. Information from Third Parties

We may receive limited information from third-party platforms (e.g., booking partners, payment processors) to confirm or complete your reservation.

2. How We Use Your Information

• Process and confirm reservations.
• Verify driver eligibility and identity.
• Communicate booking details, updates, and support responses.
• Process payments, deposits, and refunds.
• Improve website functionality and customer experience.
• Send promotional offers (only with your consent).
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy — we do not sell or rent your personal data. However, we may share limited information in the following cases:

• Service Providers: With trusted partners who help us operate (e.g., payment processors, IT support).
• Legal Obligations: When required by law, court order, or government request.
• Insurance & Safety: With insurers or roadside assistance providers in the event of accidents or emergencies.
• Business Transfers: If the company undergoes a merger, acquisition, or asset sale, your data may be transferred securely.

All third parties are required to maintain strict data confidentiality.

4. Data Storage and Security

We store your personal data securely using encrypted systems and access controls. Only authorized personnel have access to sensitive information. While we take all reasonable precautions to protect your data, no online transmission is completely secure. You share information at your own risk.

5. Retention of Data

We retain your personal information only as long as necessary to:

• Fulfill your rental or booking,
• Comply with legal and accounting obligations, and
• Resolve any potential disputes.

After this period, your data will be securely deleted or anonymized.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated details.
• Request deletion of your information (unless required for legal reasons).
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at: support@explorersauto.com

7. Cookies and Tracking

We use cookies to improve website performance and personalize your experience. You can control or disable cookies through your browser settings, but some features may not function properly without them.

8. Marketing and Communication

With your permission, we may send you promotional emails or SMS messages about special offers or updates. You can opt out at any time by clicking "Unsubscribe" in the email or contacting customer service.

9. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing any information.

10. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we discover such data, it will be promptly deleted.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

• 📞 Phone: 876-700-0117 / 876-835-5481
• ✉️ Email: support@explorersauto.com
• 📍 Address: 103 Maxfield Ave, Kingston 13
• 🕒 Hours: 8:00 AM – 5:00 PM