🔹 1. Booking a Vehicle

How to Book

• Visit our website or mobile app.
• Choose your pickup and return dates.
• Select a vehicle from the available options.
• Review the rental rate and confirm your booking.
• You'll receive a confirmation email or text with your reservation details.

Required Documents

• A valid driver's license (minimum 2 years of driving experience)
• A government-issued ID
• A credit or debit card in your name

Minimum Age Requirement: 21 years old. Renters under 25 may be subject to a young driver surcharge.

🔹 2. Pickup Process

When You Arrive

• Bring your documents (license, ID, and card).
• Review and sign the rental agreement.
• Inspect the vehicle with our team and confirm the condition report.

Deposit

A security deposit is required at pickup. This will be refunded after the vehicle is returned in good condition.

🔹 3. During Your Rental

Fuel Policy

Most vehicles are provided with a full tank. Please return the vehicle with the same fuel level to avoid refueling charges.

Mileage Policy

Some rentals include unlimited mileage. If not, extra mileage will be charged as per the rate in your agreement.

Roadside Assistance

Available 24/7 for emergencies such as flat tires, dead batteries, or lockouts. Contact our support line at 876-700-0117 or 876-835-5481.

🔹 4. Returning the Vehicle

Return Guidelines

• Return the car to the agreed location and at the scheduled time.
• Our staff will inspect the vehicle for:
  • Fuel level
  • New damage or missing parts
  • Cleanliness (a cleaning fee may apply if excessively dirty)

Late Returns

A grace period of 30–60 minutes may apply. Beyond that, late fees or additional rental days may be charged.

🔹 5. Payments and Charges

• The rental period (based on your agreement)
• Any optional extras (GPS, child seat, insurance, etc.)
• Fuel or cleaning fees (if applicable)
• Traffic violations or tolls during the rental period

Invoices and receipts are sent via email within 24 hours of return.

🔹 6. Modifications and Cancellations

You can modify or cancel your booking online or by contacting customer service.

Free cancellation is available up to 24 hours before pickup. Late cancellations may incur a fee.

🔹 7. Insurance and Coverage

• Basic Coverage: Included with every rental.
• Full Protection: Covers most damage and theft (subject to terms).
• Third-Party Liability: Covers damage to other vehicles or property.

Check your rental agreement or contact support for full coverage details.

🔹 8. Contact Us

📞 Customer Service: 876-700-0117

✉️ Email: support@explorersauto.com

📍 Address: 103 Maxfield Ave, Kingston 13

🕒 Hours: 8:00 am – 5:00 pm

🔹 9. Frequently Asked Questions (FAQ)